Frequently Asked Questions

Q: Are you a licenced company?
A: Yes. We are licenced by the public carriage office under Licence Number:

Q. Is your service available day and night?
A. Yes. We operate 24 hours 7 days a week, all through the year.

Q: Are your prices fixed?
A: Yes. The prices are fixed for pre booked transfers. But if there are any additional drop offs, pickups or diversions there will be additional charges.

Q: Will I incur any extra charges if my plane is delayed or cancelled by the airline?
A: No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q: What happens after I have made an online booking?
A: We will review your request and send you an email confirming the booking with a booking ????? confirmation number.

Q: We have childen travelling with us, can you provide child/infant seats?
A: Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

Q: How do I find my driver at the airport?
A: Our driver will wait in the arrival hall with your name card usually by the airport information desk.

Q: Can I smoke in the car?
A: No. We operate a strict no smoking policy in all our vehicles.

Q: Will I be sharing with anyone else?
A: No. We do not operate a shared taxi service.

Q: What do I do if I can't locate my driver?
A: Please call us 020 8777 7775 or +44 (0) 20 8777 7775 and our admin team will help you find your driver in the terminal.

Q: Is gratuity included in the price?
A: No. It is at the passengers discretion.